Contact Us

Have a question about our products or need eye health advice? We're here to help.

Other Ways to Reach Us

Choose the contact method that works best for you.

Email Support

Send us an email anytime and we'll respond within 24 hours during business days.

[email protected]

Live Chat

Connect with our support team in real-time for immediate assistance with your questions.

Available: Mon-Fri, 9am-6pm GMT

Help Center

Browse our comprehensive FAQ section and knowledge base for instant answers.

Visit Help Center

Customer Support Hours

Our dedicated support team is available during the following hours:

  • Monday - Friday: 9:00 AM - 6:00 PM GMT
  • Saturday: 10:00 AM - 4:00 PM GMT
  • Sunday: Closed
  • Bank Holidays: Closed

Messages received outside business hours will be responded to on the next working day.

What to Expect

When you contact Eye Health Direct, here's what you can expect:

  • Response within 24 hours during business days
  • Professional, friendly assistance from trained staff
  • Product recommendations based on your specific needs
  • Guidance on proper product usage and safety
  • Order tracking and shipping information
  • Help with account and technical issues
  • Follow-up support if needed

Frequently Asked Questions

Quick answers to common questions about contacting us.

We aim to respond to all inquiries within 24 hours during business days. During peak periods, responses may take up to 48 hours. For urgent matters, we recommend using our live chat feature during business hours for immediate assistance.
Absolutely! Our team is happy to provide product recommendations based on your specific eye health needs and concerns. Please provide as much detail as possible about your symptoms or requirements when you contact us.
While our team is knowledgeable about eye health and our products, we cannot provide medical diagnoses or replace professional medical advice. For serious eye conditions or medical concerns, we always recommend consulting with an optometrist or ophthalmologist.
Once your order ships, you'll receive an email with tracking information. If you need assistance tracking your order or have questions about delivery, please contact us with your order number and we'll be happy to help.
To help us assist you efficiently, please include: your order number (if applicable), specific details about your inquiry or concern, any relevant product names, and your preferred contact method. The more information you provide, the better we can help!

Still Have Questions?

Don't hesitate to reach out. Our team is here to support your eye health journey every step of the way.

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